Refund and Returns Policy
Refund & Returns Policy
Last Updated: June 2026
At Decisive Wear, customer satisfaction is important to us. As most of our products are custom made to order, the following policy applies.
Returns
Due to the personalised and custom manufactured nature of our products, we do not accept returns for items that have been approved and produced according to the customer’s specifications.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with details and supporting photographs where applicable.
Once reviewed, we may offer:
• A replacement item
• A repair where appropriate
• A full or partial refund
Order Cancellations
Orders may be cancelled before production begins. Once production has started, cancellations may not be possible and any payments made may be non refundable.
Refunds
Approved refunds will be processed to the original payment method. Please allow up to 10 working days for the refund to appear in your account.
Contact Us
For any return or refund enquiries, please contact:
Decisive Wear
Email: sales@decisivewear.co.uk
Phone: +44 1923 770774